Executive Summary

Incognito partnered with ITTStar to leverage AWS's infrastructure for enhanced security, operational efficiency, and business continuity. The solution includes EC2 instances, a disaster recovery plan, and continuous monitoring systems. This transformation strengthens IT operations, enabling secure application management and proactive issue resolution. Incognito can now focus on innovation and long-term growth. The collaboration ensures scalability and reliability, empowering Incognito to meet evolving business demands. With AWS's advanced capabilities, Incognito is positioned for sustained success in a competitive landscape.


Customer Challenges

Incognito was confronting several critical challenges that jeopardized both its security posture and operational effectiveness:

  • Security Gaps: Existing security protocols were insufficient, leaving critical resources vulnerable to unauthorized access or accidental deletion.
  • Disaster Preparedness: A lack of a formalized disaster recovery plan posed a significant threat to business continuity in the event of unforeseen emergencies.
  • Monitoring & Compliance: The absence of real-time monitoring and consistent compliance auditing led to delayed response times for potential incidents and difficulty in maintaining regulatory adherence.
  • Operational Costs: Without optimized resource management, infrastructure costs, particularly due to instances of over-provisioning, continued to escalate.

ITTStar’s Solution:

ITTStar delivered a tailored AWS infrastructure solution to address Incognito’s needs. Key components included:

  • Instance Provisioning & Architecture: 14 EC2 instances running Red Hat 8.9 were deployed for production and lab environments, ensuring scalability, high availability, and strong security.
  • Automated Disaster Recovery: A disaster recovery plan leveraging AWS Backup and CloudFormation ensures rapid recovery from outages.
  • Enhanced Security: MFA, Termination Protection, and AWS Config were implemented for stronger security and compliance monitoring.
  • Real-time Monitoring & Alerting: AWS CloudWatch was set up for performance monitoring and real-time alerts to proactively manage issues.
  • Cost Optimization: AWS Compute Optimizer and resource tagging strategies were used for right-sizing EC2 instances and cost efficiency.

Why AWS?

AWS provided the scalability, security, and efficiency Incognito needed for both immediate improvements and long-term growth:

  • Scalability: Easily adapts to evolving business needs, handling peak loads and service integrations.
  • Security: Industry-leading features like IAM policies, encryption, and auditing ensure strong compliance.
  • Cost Optimization: The pay-as-you-go model and tools like Compute Optimizer reduce TCO compared to traditional infrastructure.
  • High Availability: A robust disaster recovery plan ensures minimal downtime, keeping Incognito operational.
  • Continuous Monitoring: Tools like AWS Config and CloudWatch enable ongoing system health and compliance tracking.

Why Incognito Chose ITTStar?

Incognito chose ITTStar for its expertise in AWS solutions and proven ability to optimize IT infrastructures. As an AWS Advanced Partner , ITTStar stands out for:

  • Strategic Expertise: Extensive knowledge of AWS services and their integration into tailored, impactful solutions.
  • Proven Solutions: A strong track record of addressing real-world business challenges using AWS technologies.
  • Customer-Centric Approach: Focused on understanding each client’s unique needs to drive both short-term improvements and long-term success.
  • Customer Acceptance: The project underwent a formal acceptance process, ensuring Incognito’s full satisfaction with the deployed solution.

Impact & Results

Since implementing the new AWS infrastructure, Incognito has seen significant benefits:

  1. Security Enhancement:
    • MFA and continuous monitoring reduced security breaches by 40-50%, while Termination Protection boosted system uptime by 15-20%.
  2. Business Continuity:
    • The automated Disaster Recovery plan cut downtime by over 90%, saving 8-10 hours monthly and preventing revenue loss during outages.
  3. Monitoring & Efficiency:
    • Real-time monitoring and alerts through AWS CloudWatch reduced Mean Time to Resolution (MTTR) by 25-30%, improving operational reliability.
  4. Cost Optimization:
    • AWS Compute Optimizer reduced costs by 20-30%, saving $20,000-$30,000 annually, while resource tagging enhanced cost management.

About Incognito

Incognito Software Systems specializes in providing broadband service orchestration solutions. Their platform enables telecom providers to automate service delivery, network management, and customer experience. With a strong focus on scalability and efficiency, Incognito empowers service providers to optimize their operations and accelerate time-to-market. Their solutions are used by leading telecom companies worldwide to enhance service quality and customer satisfaction.